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Guarantee and Returns Policy

Returns

  Should you need to return an item, please contact Customer Service by phone or email
(service@cefiro.ca)  to request an RMA. Your RMA number helps us track your return and
ensures it’s processed according to your wish . All returns must be shipped freight prepaid,
with our RMA visibly written on the mailing label. Please enclose: a copy of the original Packing
Slip or Invoice as well as the completed Return Information Form.
  
All returns must be in resalable condition. Inner packing, if any, must remain unopened and
manufacturers' packing must be unopened and free of any markings, labels, etc.

Defective Products

 Defective products must be reported within 90 days of the invoice date. If you receive a defective
  item, Cefiro Packaging can send you a replacement upon return of the defective merchandise. Please
follow the instructions for returns.

Refunds:

  Cefiro Packaging will issue a full refund for defective products (less shipping/handling charges)

once the defective item has been received and inspected.

Replacements:

  Cefiro packaging will send replacements at no additional cost for defective products. Please

return the defective item using our pre-paid shipping label within 30 days to avoid additional
 charges (equal to the replacement cost).

 When returning defective products  you must enclose the following:

·         Packing Slip or Invoice
·         Completed Return Information Form
·         A picture showing the problem (very helpful)

  To process your return, please contact Customer Service by phone or email (service@cefiro.ca)
to request a Return Merchandise Authorization (RMA) number. This should be written on the Return
Information form, which needs to be included with the defective product.
 
Exchanges

  The fastest way to exchange an item is to simply place a new order for the item you want and
then return the unwanted item. Please submit an RMA request before returning the unwanted item.

Cancelled/Refused Orders

Processed orders cannot be cancelled. The customer is responsible for all freight charges,
 a 15-20% restocking fee and all bankcard service fees on cancelled orders or refused deliveries.

Lost/Stolen or Damaged Merchandise:

All claims related to damaged merchandise or shipping shortages must be made within 5 days
 of receipt of merchandise. Cefiro Packaging is not responsible for lost or stolen shipments--our
delivery companies obtain proof of delivery.